Resort Representative

България, Област София, София
Публикувано! преди 11 месеца
ID #5127
Няма качени изображения Няма качени изображения
1500.00 Euro €
Resort Representative
България, Област София, София,
Публикувано! преди 11 месеца

Описание

Have you thought of working abroad just for the winter time at one of the best resorts in France?

Done! We have the best offers for you!

Your daily activities:

• Responsible for the day-to-day guest experience and service delivery of our brochure promise
• Providing guests with expert advice, information and assistance
• Assisting the Resort Manager with guest welfare and enhancing the customer experience across our Partner Hotel, Chalet Hotel and Chalets program by regular properties visits
• In conjunction with Reps Manager arrange meetings with local suppliers for accommodation, lift pass, ski school and equipment hire
• Completing all start of season resort and accommodation reports, brochure accuracy checks, building work reports and other paperwork
• Creating and compiling information books, boards and Welcome Packs ensuring information remains current throughout the season
• Attending weekly team and transfer/logistics meetings to ensure a full understanding of all arrangements needed for the smooth running of transfer days
• Ensuring guests receive their Welcome Pack upon arrival
• Accompanying guests to/from their arrival airport or station
• Hosting weekly welcome meetings with comprehensive information on your resort, the local area and available activities and excursions
• Maximising sales of lift passes, events, tuition, ski pack upgrades & excursions
• Developing thorough knowledge of resort enabling you to devise and run a varied and fun après ski programme and activities
• Ensuring that the guests receive all the components of the holiday they booked; i.e. travel arrangements, accommodation and optional extras
• Handling any guest complaints effectively and promptly, whilst demonstrating courtesy, consideration and genuine kindness
• Supplying correct arrival and departure information to suppliers and guests
• Collating weekly reports, accounts, guest feedback forms and social media information.
• Distributing guest feedback forms prior to guests departure and actively encourage them to complete ensuring the resort target of return rates is achieved
• Assisting with the cleaning and closing down of the company properties, both interior & exterior including staff accommodation at end of season. Ensure all company property is packed, stored, labelled and inventoried correctly
• Assisting with any other duties as requested by Reps Manager


What type of person are we looking for:

• Experience working in the tourism or hospitality industry
• Experience of face to face customer service or sales (essential)
• Enthusiastic, lively, sociable, friendly and a team player who possesses excellent communication, time management and problem solving capabilities
• Flexible and adaptable approach to roles, responsibilities and working hours
• Competency across all IT platforms including cloud based applications
• Previous seasonal experience (desirable)
• Full clean driving licence (desirable)

Our Company Values:

• Be Passionate in everything we do
• Work together as a United team
• Be innovative embracing and driving change
• Trusted, open and honest
• Stand out and be distinctive

Requirements:

• must be EU resident
• be fully vaccinated
• speak English and be over 18

Package:

• Salary: the starting salary is €1500 a month. In addition accommodation and food is included
• A travel allowance is available to get to destination
• Training will be in resort
• Locations – Europe wide, but mainly in France, Italy and Austria

Length of contract 2-4 months

If you find yourself suitable for our opportunity, apply by sending a recent CV in English here, contact us at admissions@unisfuture.com or give a call to us at: +359 886 893 120.
All applications will be treated with strict confidentiality.

 

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